Annual Maintenance

Vanda Support Renewal/Reinstatement

What is Vanda’s Annual Maintenance Agreement policy?

Vanda annual maintenance agreement including bug fixes and technical support at no additional charge. Software Update Support is not included in Vanda annual maintenance service. Software Update Support guarantee access to new releases, product updates including new features. After the first year, the policy renewal is the most cost-effective option to stay abreast with the latest technology and get technical support. Both Vanda annual maintenance and Software update support are compulosry.

Magicsoft doesn’t give any warranty on the hardware, network, or others that not related to Vanda. The annual maintenance agreement is only for Vanda support.


Timeline

Customers who wishes to extend after the expiration date, they will require to pay the full amount of the license list price.


Coverage

Purchase of an Annual Maintenance Agreement covers:

  • Free technical support. Support is provided by TeamViewer, phone, fax, e-mail or live chat.

Does annual maintenance automatically renew?

Yes, Both Vanda annual maintenance and Software update support are compulosry.

I have current annual maintenance coverage. How do I upgrade my software to the latest version?

If you have current annual maintenance coverage, Magicsoft’s technical support staffs will liaise with you.

How do I extend/renew my annual maintenance?

Customers can renew their annual maintenance before expiratation date.

NOTE: Magicsoft does not offer auto-renewals for upgrade protection.

Will Magicsoft still provide support if my annual maintenance has expired and not intending to renew/reinstate? 

Magicsoft reserves the rights to deny support to customers who has yet to reinstate the annual maintenance support contract to protect Magicsoft’s best interest.