Support
Local Support
Phone support and Remote support
Telephone support: 9:00 A.M. to 6:00 P.M. Monday – Friday,
Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service
Remote Support via Teamviewer will be given immediately when needed
Email support: Monitored 9:00 A.M. to 6:00 P.M. Monday – Friday
Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day
Onsite assistance guaranteed within 2-4 hours during the business week
(extra costs apply, $150 per hour, minimum 2 hours, public holiday 1.5 times )
Online Ticket Support portal
This is our Official Magicsoft HELP SUPPORT TEAM As of this website portal : http://support.magicsoft-asia.com
Following are the Video link to help you with using the Help support portal：
Help support portal
For Our Helpdesk, please visit here.